How To Make A Complaint

If you have a problem or concern, tell us about it in the way that is most convenient for you.

You may contact us: 

If your concern remains unresolved, your problem will be elevated to a representative of the Senior Management Office.  If your concern continues to remain unresolved, you may contact the Ombudsman, by mail at:

Ombudsman - Paradigm Quest Inc.
390 Bay Street, Suite 1800
Toronto, Ontario
M5H 2Y2

or toll free at 1-855-288-4855

Thank you.